Why it took this long to add ethnically diverse player characters to World of Warcraft

New World of Warcraft expansion Shadowlands will, finally, allow players to choose characters with ethnic diversity and darker than tanned skin. It's only taken 15 years.

The new customisation options will come as part of a major customisation overhaul for all races, which will allow trolls to have all kinds of body tattoos and the undead to have no exposed bones. But why has ethnic diversity in player characters taken so long?

I asked Blizzard duo Michael Bybee, senior producer, and Patrick Magruder, lead gameplay engineer, at BlizzCon 2019.

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